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Problem
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Diagnosis
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Solution
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I
can’t logon?
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You
must first create a profile using your email address and
password..
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go to the Create a profile
page.
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I've created a profile but I still can’t logon?
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your
email address and password are the key to your profile, so
the address you use to logon, needs to be the
same as the address which you used to set up the account...
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if
you are unsure that this is the case, please send
us a message, and we will confirm or change the
address as necessary.
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I've created a profile but when I try to logon I get the
message -
'Profile
not activated!' ?
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You
need to respond to the 'activation email' that was automatically
sent to your email account when you created your profile, this is
necessary for security purposes...
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click on
the link within the message that was sent to you and follow the
instructions. You should then be able to access your profile. Let
us know if you have any problems.
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I
can't find the 'activation email' that was sent to my email
account?
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We need you to respond to this email
for security purposes, so...
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Click to have the 'activation
email' sent to you again.
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I
can't
remember the email address I used to create my profile?
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We identify you by the email address
and password you used to create your profile so...
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if you have forgotten which address you used, please contact
us and we will email you a reminder. We can't do this
automatically for security reasons.
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When
I go to logon the page
reverts to a blank screen?
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You
need to enable the cookies on your machine. This has to happen for
this page to function...
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you do
this in Internet Explorer/tools/Internet options and in Netscape
/edit/preferences/advanced. If you have problems,
we're happy to help (if we can).
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I
can’t remember my password?
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We
identify you by the email address and password you used to create
your profile, so...
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Click on forgot your
password, and we will automatically email a reminder
to the email account you used to create your profile.
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How
do I change my email address and/or my password?
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Send
us an email and we will make the change for you.
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